Nomad’s Terms and Conditions

If you wish to speak to a member of Nomad’s team please send us an email at contactus@nomad-lounge.co.uk or call us on 01926 695 136.

Legal Information

Nomad is part of the Project x Leamington Ltd Company. It is a UK based company whose
registered office is Suite 1, Ideas House, 18 Eastwood Close, E18 1BY. Company Number
15852257.

At Nomad, the safety and security of our staff and customers is paramount. Nomad operates a minimum check 21 policy. If you are lucky enough to look younger than 21 then please be prepared to prove your age with valid and current identification. This can be either a UK driving licence or passport.

Nomad supports the responsible consumption of alcohol and reserve the right to refuse service to customers who are, or appear to be, intoxicated. Tap water is freely available in all our bars upon request.

Nomad operates a zero-tolerance policy on drugs. Customers suspected of dealing or using drugs will be asked to leave the premises immediately.

Customers are advised that Nomad works continually with local authorities to ensure Revolution venues are fully compliant on all aspects of health and safety and crime and disorder. CCTV is in operation at Nomad.

Conditions of Entry

Nomad Management reserve the right to refuse admission. For door policies, entry information, dress codes and accessibility, please view the “Useful Info” page.

Allergen Information

Allergies? Our food is prepared in our busy so we really cannot guarantee any of our food is allergen-free. If you require further information on ingredients that may cause allergy or intolerance, please speak to your server before you order. If you do have an allergy, you should inform your server so we can minimise the risk of cross-contamination during the preparation and service of your food and or drink.

Order on the website/ Refund/ Cancellation

You must be aged 18 years or over to purchase alcohol in the UK. Having your order accepted via the website is not proof of age. If you are unable to provide valid photo identification as proof of age, you may be refused service. Please note, if you are denied service as a result of being unable to produce valid ID, you will not receive a refund – there are no exceptions to this term. All products and offers are subject to availability. We may offer alternative products where appropriate at our discretion. We maintain sole discretion to refuse service to any individual in the pursuit of safety or adhering to local licencing objectives. In the event service is refused, a refund will not be offered.

Whilst every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel and refund any order that is based on inaccurate information. By placing an order through the website, you are confirming that the order details are correct and Nomad accepts no liability or responsibility for orders made incorrectly. Any refunds that have been approved by our support team may take between three and 10 working days depending on your bank. These terms do not affect your legal rights as a consumer to cancel certain contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Other important things you need to know

Management reserves the right to refuse entry; ensure you bring your photo ID (passport or driving license).

Payment

Please be aware that our venue accepts cash and most debit and credit cards.

Events beyond our reasonable control (e.g. COVID-19)

Sometimes things happen completely out of our control and we may need to postpone or cancel your Event. Such events would typically be:

• Acts of God, ie. Flood, drought, earthquake, natural disaster
• Terrorist attacks, civil war, riots, war, armed conflict
• Epidemic or Pandemic
• Any new law or any action taken by the UK government or a public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent
• Collapse of building, fire, explosion or any accident damaging our building, a neighbouring building, or a building in the vicinity, as a result of which our venue premises are deemed unsafe
• Issues with suppliers that means we are unable to supply the products we agreed to supply
• Power cut or the failure of any of our utility services

If any of the above apply and we need to make changes to your Booking, we will contact you as soon as possible. We can offer you a full refund or we can postpone your Booking for up to 18 months after the original date of your Event.

Sometimes, we may have to make reasonable changes to your booking

We will contact you as far in advance as we can to let you know. Reasons for changes may include:

• Changes in legislation that require us to change our operating procedures
• Our food or drinks menus have been updated and your pre-ordered menu selections are no longer available
• The products you have pre-ordered are unavailable or out of stock with our suppliers – we will always do our best to find a suitable alternative for you

If you want to change your package, then we will inform you of any price changes that may have taken place since your booking was confirmed. We will honour prices of packages included on your booking at the time of confirmation but if you are looking to make additions to your package, those items will be subject to the latest prices.

Booking cancellation/ changes

Any change to a Booking is subject to availability and we will only agree to any change to a Booking if we can accommodate it. If you wish to change a Booking, please notify us as soon as possible. If we cannot accommodate your requested change, depending on how close it is to the date of the event, you may be able to reschedule it. If you cancel a Booking, prior to the Cancellation Window Deadline, then either a) the Deposit is forfeit and the contract is terminated with immediate effect; or b) if you reschedule to a later date, but within three months of the original Booking date, the Deposit can be held against that rescheduled Booking. This rescheduling can only occur once.

Cancellation Policy

You may cancel your booking at any time within the Cancellation Window via our Booking Management Platform or by contacting Nomad directly at bookings@nomad-lounge.co.uk. The Cancellation Window Deadline differs by booking type as listed below:

• Food booking – 72 hours prior to Event
• Brunch/Tea Party – 72 hours prior to Event
• Events like Cocktail Masterclass – 14 days prior to Event
• Christmas Party, Corporate Events, Private Hire and bookings of over 12 guests – 28 days prior to Event

A cancellation after the Cancellation Window stated above, or if you do not show for your booking, will result in your deposit being forfeited for large events or your card being charged £10 per guest for food and drinks.